Live chat is a necessity for online businesses, especially when selling products or services. A speedy response can be the difference between a sale and a lost customer, and AI chatbots can be the solution!
In the fast-paced world of e-commerce, customers expect answers … quickly. By answering a customer query quickly and accurately, you offer a better service than your competitors and keep loyal customers coming for more! But, having enough support agents to cover 24/7 is not feasible for all businesses.
A live chat widget with an AI chatbot assistant. It can help you:
With so many choices, we have tested and compared the top 5 live chat widgets based on their AI features for you!
While OpenAI’s Large Language Model (LLM) is ideal to create a chatbot, there is some more work required to train it to become a live chat agent that will offer top services to your clients. We are evaluating the following live chat widgets based on their AI features on the following criteria:
The AI chatbot should be able to understand and respond to user queries in an accurate way, by providing the requested information in the context asked.
Understanding the language and responding as a real person would is also essential. You wouldn’t want the chatbot on your website to sound too robotic and unnatural.
A live chat for your business should be answering questions about your business, products, and services. It should be able to learn about the topic you require and answer appropriately.
You should not be an engineer or a developer to be able to create a live chat widget. Being able to personalize, set up, and maintain the live chat should be an easy task that avoids being a headache to your day-to-day work.
Being able to easily set up a live chat widget on any website is very important. Whether you operate a WordPress, Wix, Shopify, or a custom HTML website, you should be able to get it up and running with minimal effort.
Here are our top choices for live chat widgets after reviewing dozens of options based on the above criteria:
YoChats is a new, innovative option to build AI chatbots. YoChats can learn from your articles and knowledge base to become your best support agent and be added as a live chat widget on your website or store.
You can also create a sales chatbot to interact with your customers as a sales representative and help you increase sales without the need to pay commissions!
YoChats is incredibly easy to use and personalize and is based on OpenAI’s GPT4 framework making it more accurate than software using the older and cheaper GPT3.5 API.
Lastly, YoChat can be easily added to any website without any technical expertise. Making it a great choice for every kind of business!
Tidio is a live chat widget that offers AI-powered chatbots to help businesses automate their customer service. It is pretty easy to use and quite customizable. Tidio has launched Lyro, their A.I. chatbot agent. You can try Lyro on their free plan but with a conversation of 50 conversations. While it’s a great choice due to its ease of use and additional capabilities it is also an expensive choice for most businesses.
Tidio’s price is per support agent seat. There is a discounted yearly price, here is how much you pay monthly with Tidio:
Free: $0 / month
Starter: $29 / month
Chatbots: $29 / month
Communicator: $25 / month
Chatbots & Communicator: $54 / month
Tidio+: $394 / month
Pricing information was retrieved from Tidio’s pricing page in August 2023.
Tawk.to is one of the most widely used chatbot widgets due to its free forever pricing. It comes with everything you can expect from a live chat widget, and recently also added an AI chatbot to its offering. Tawk.to makes their money from live support agents and with the optional white-labeling of the chatbot. While it’s great for very small businesses, it’s not the most easy-to-use software and comes with some issues here and there.
White-label version: $29 / month
Pricing information was retrieved from Tawk.to Support in August 2023.
Zoho Desk launched its own AI-powered chatbot Zia & Zobot. The advantage of Zia is integrating with all the other offerings of Zoho, making it an integral part of your offering if you are already using Zoho’s other services. Zia is great at recognizing the customer’s language through sentiment analysis and behavior, and specializes in sentiment analysis to react accordingly. Zoho’s Zia is more than a chatbot, as it offers support to your agents, tagging tickets, helping with answers, and preparing drafts. The downside to using it is having the whole Zoho Desk as well.
On the other hand, if you only need to build a chatbot, Zobot is available on the SalesIQ offering of Zoho which offers a chatbot build menu with LLM technology to power it up.
Zia is only available on the Enterprise and above plans starting at $50 per month.
Zobot is available on the SalesIQ plan starting at $25 per month.
Pricing information was retrieved from Zoho in August 2023.
ZenDesk offers “Answer Bot”, their highly customizable AI chatbot to create a live chat widget on your website or any other channels - mobile app, social media, or third-party channels. The flow builder feature allows you to create a no-code chatbot and uses A.I. to write the answers. By already using ZenDesk for your helpdesk, it means that it already has access to your support database and can answer questions as if it was an experienced support agent.
A bonus con for Answer Bot is the least creative name in this list! But, don’t let this disappoint you :)
ZenDesk offers Answer bot at their Suite Professional plan and above starting at $149 per month.
Pricing information was retrieved from Zendesk Pricing in August 2023.
One of the most important questions before choosing an AI Live Chat Widget to connect to your website is if it will play well with your tech-stack. Most good solutions come from companies that already offer a help desk, knowledge base, or ticketing solution and require you to use it. This solution might come at an additional cost or require you to migrate to another system.
If you are already using a ticketing or knowledge base solution offering an AI Chatbot, consider evaluating their solution and whether you need to upgrade to get it. But, if you are not using a ticketing solution yet, YoChats is the best AI Chatbot solution for your business, as it can be trained on your knowledge base and installed on any website without any problem.
It plays well with most systems and you won’t have the headache of interoperability between systems. Lastly, YoChats is the most accurate and value-for-money software in the list for budget-aware businesses!
Try YoChats today